This privacy policy sets out how this website (also referred to here as “the Store”) uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What we collect
To fulfil your orders and provide you with the highest customer service, we may collect the following information:
- name
- contact information including email address, and any other personal information you choose to tell us.
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To provide our services, such as when we use your information to fulfil your order or provide customer support
- Internal record keeping
- Upon your affirmative consent (which you may revoke at any time), for signing up customers to any of our additional communications (such as our mailing list).
- We may use the information to improve our products and services.
- Only with your agreement, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Compliance with the laws
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests (b)enforce, my agreements, terms and policies (c) prevent, investigate, and address fraud or other illegal activity, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal, regulations, to resolve disputes and to enforce my agreements. I generally keep your data for the following time period: 3 years.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Third Parties
We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting but only if you tell us that you wish this to happen.
Requesting your personal information
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
Correcting errors in your personal data
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible using our Contact Us or postal address details on this website. We will promptly correct any information found to be incorrect.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases, including those outlined below:
Access – you may have the right to access and receive a copy of the personal information I hold about you by contacting me using our contact information.
Change, restrict, delete – you may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (for example, where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Complain – if you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have) you have the right to do so with your local data protection authority.
How to contact me
For purposes of EU data protection laws, I, Janice Stevenson, am the data controller of your personal information. If you have any questions or concerns you may contact me at:
XXXXXXXX PO BOX ADDRESS HERE
DOMAIN EMAIL ADDRESS HERE:
